Privacy
Thanks for visiting A Silk Addiction. This policy explains the what, how, and why of the information we collect when you visit us or become a customer of A Silk Addiction. It also explains the specific ways we use and disclose that information. We never sell lists or email addresses.
THE BASICS
1. Definitions
We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say "we," "us," and "A Silk Addiction,” we’re referring to A Silk Addiction, a sole proprietorship. When we say “you” or “Customer,” we’re referring to the person or entity that’s viewing our website or purchasing products or services from us.
We market and sell products on http://www.asilkaddition (our "Website"). In the course of doing this, we may collect Personal information, which means information about a Customer.
2. Changes
If there are any changes to this Privacy Policy, we'll post them on the Website and, if we think they are significant, notify you of the change by contacting you at the last email address you gave us. Any changes will be effective as of the date we post on the Website. You may object to any changes within 20 days after they're posted on our Website, in which case none of the proposed changes will be effective with respect to information that we've already collected from you, but will apply only to information we collect in the future. We won't treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we will terminate your account. That said, if we ever change our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you'd be able to opt out without termination.
3. Effective Date
This Privacy Policy is effective with respect to any data that we've collected, or collect, about and/or from you, according to our Terms of Use.
4. Questions
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you've submitted on the Website, or withdraw your consent for its use by us, please email us at privacy@asilkaddiction.com. You may also contact us by portal mail at:
A Silk Addiction
Privacy Department
P.O. Box 904
Kirkland, WA 98083
YOUR INFORMATION
5. Information We Collect
a. Information You Provide to Us: When you register with us for any purpose, order a product, arrange to return a product, send us an email, browse our website, or post on our blog, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Use and Privacy Policy.
b. Information from your interaction with us: We may get information about how and when you visit our Website and how you use it. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
c. Information from Other Sources: We may get more information about you, like name, age, and participation in social media websites, by searching the internet or querying third parties. We only collect data that’s publicly available or provided by a third party according to its terms of use.
d. Cookies: When you view our Website or use it to purchase a product from us, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Website or purchase a product from us. When you play one of the videos on the Websites, the Flash player may use local shared objects, which are also called Flash cookies. We don’t use these Flash cookies for anything, but we can’t stop the player from dropping them. (We haven't tried ourselves, but others have, and we are certain it is beyond our powers.) Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.
6. Use and Disclosure of Your Personal Information
We may use and disclose your Personal Information only as follows:
a. To promote our products. For example, if you leave your Personal Information when you visit our Website and abandon a shopping cart with products in it, we may send you an email asking whether you want to buy those items. And if you use any of our Products, and we think you might like another related Product we offer, we may send you an email telling you about it.
b. To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
c. To enforce compliance with our Terms of Use and applicable law.
d. To provide customer support.
e. To meet legal requirements like complying with court orders and valid subpoenas.
f. To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
g. To prosecute and defend a court, arbitration, or similar proceeding.
h. To communicate with you about your account for informational, not promotional, reasons.
i. To transfer your information in the case of a sale, merger, consolidation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy.
j. To send you informational and promotional content that you may choose (or "opt in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
7. Public Information and Third Parties
a. Blog. We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you’d like it to be removed, contact us here. If we’re not able to remove your information, we’ll let you know why.
b. Social Media Widgets. Our Websites include social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
c. Links to Third-Party Sites. Our Websites include links to other websites, whose privacy practices may be different from A Silk Addiction’s. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.
d. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
e. SHOPIFY: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
f. PAYMENT GATEWAYS: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement at http://www.shopify.com.
g. MAILCHIMP: We use MailChimp to help us communicate with you and to assist you in making your communication preferences known to us. When we send mail to our registered customers, MailChimp will sometimes track who opened the emails and who clicked the links. They do that to measure our Email Campaigns’ performance and to improve our features for specific segments of customers. To do this, they include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We use the data from those Web Beacons to create the reports you see about who has or hasn’t opened emails or clicked links. MailChimp has their own privacy policy. You can read more about it at http://www.mailchimp.com.
SECURITY
8. Notice of Breach of Security
Nobody's safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you, then We will notify you as soon as possible and later report the actions we took in response.
9. Safeguarding Your Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COMPLIANCE
10. Accuracy of Data, Transparency, and Choice
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
We only store data about you for as long as it's reasonably required to fulfill the purposes that gave us the right to access it in the first place.
We'll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by emailing privacy@asilkaddiction.com. Unless it's prohibited by law, we'll remove any Personal Information about you from our servers at your request.
Thanks for taking the time to learn about A Silk Addiction's privacy policy.
Updated April 15, 2013